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11.3. Dump for support

 
Sometimes we can request you make dump of stream for analyse and solve an issue.
 
Steps:
Step 1
Start stream. Please use content where we can see the issue.
For example: if you have audio sync issue then please stream speaker or special video.
 
Step 2
click  “R” button (so server will be record incoming stream).
 
 
Step 3
After about few mins stop stream.
Usually we recommended do about 1-5 mins stream: in this case resulted file will be few megabytes only.
 
Step 4
Open folder with records and send recorded file called Line_*.ts to our support email Support@GaraninApps.com
 
 
Explanation
Recorded file is just dump of incoming stream. SRTMiniServer writes incoming data without decoding. It allows for our support reproduce your issue.